Contact Us
Questions about an order, a product spec, or a return? Email us at support@softsz.com and we reply within one business day (Monday–Friday, 9:00–18:00 US Eastern).
Before you write
- Where is my order? Tracking numbers are emailed the moment your parcel leaves our warehouse. Check your spam folder first.
- Return or exchange? See our Refund & Returns Policy — most cases are resolved with one email.
- Warranty claim? Include your order number and a short video of the fault; it saves a round trip.